California Assembly Health Committee briefings and a growing body of peer-reviewed evidence have documented the same pattern: well-designed CHW programs reduce avoidable emergency department visits, improve chronic disease control (especially for diabetes and hypertension), and increase preventive care use.
The mechanism is not mysterious. When someone you trust shows up at your door, explains your medications in your own language, and helps you make the follow-up appointment, you actually go.
That is the entire premise of our CHW program — and the reason DHCS made it a covered benefit.