NEMT
Medical Transportation
Non-emergency medical transportation for Medi-Cal members, scheduled around your visits and your needs. Powered by our partnership with Uber Health.
How it works
Better healthcare access for our members — powered by our partnership with Uber Health.
01
Improving Patient Outcomes
Don't let transportation stand between you and your health. We coordinate rides to checkups, prescription pickups, and treatment sessions so you can focus on getting better.
02
In-Home Care Coordination
Reliable transportation for your caregivers means consistent in-home visits, fresh and focused care, and no missed appointments due to logistics.
03
Streamlined Administration
We handle the scheduling, costs are clear upfront, and multiple appointments can be arranged through one request — no surprises, just reliable rides.
04
Real-Time Tracking
Text updates with driver details, live arrival times, and secure messaging through Uber Health — so you and your care team always know where the ride is.
05
Accessible Vehicles
Wheelchair- and ADA-accessible vehicles available on request, with multi-language drivers to make every trip comfortable and safe.
06
Care Team Oversight
Your Pacific Health care team monitors your trips in real time, ensuring you arrive safely and on time to every appointment.
Proven results
The challenge — and the impact
Statewide data from the California Department of Health Care Services (DHCS), Medi-Cal, and CalAIM.
3.6M
Americans miss medical care each year due to transportation barriers
Source · CHCF: Getting to Care
ReadRequired
NEMT is a federally and state-mandated Medi-Cal benefit
Source · California DHCS
Read↓ No-shows
NEMT reduces missed appointments and avoidable ER visits
Source · BMC Public Health meta-analysis
ReadHow we overcome it
What Pacific Health Group does about it
Each challenge above is paired with the concrete way our care model addresses it on the ground.
01
Rides arranged by the care team
Our care managers schedule, confirm, and follow up on the trip — the member's only job is to be ready at the door.
02
We use the benefit the way it was designed
Non-emergency medical transportation is a covered Medi-Cal benefit with no co-pay. We make sure members actually get to use it instead of giving up on the appointment.
03
Right vehicle for the right need
Wheelchair-accessible vans, gurney transport, and sedan rides — matched to the member's mobility and the trip type so nobody arrives unable to be seen.
Who it's for
Does any of this sound like you or someone you know?
Medical Transportation is designed for the situations below. If even one fits you or someone you love, you likely qualify at no cost through your Medi-Cal plan.
01
Members without reliable transport
02
Patients with mobility needs
03
Anyone scheduled for ongoing treatment
04
Dialysis, infusion, and chemotherapy patients with recurring visits
05
Older adults and members with disabilities who can't drive
06
Members traveling to specialist or behavioral health appointments
07
Parents transporting children to pediatric or therapy visits
08
Members discharged from the hospital and returning home safely
What's included
Benefits
Tangible support you can count on from day one — fully covered by your Medi-Cal plan.
Door-to-door pickup
Rides scheduled around your appointments, picking you up at home and returning you safely — no transfers, no guesswork, no missed visits.
Wheelchair & ADA accessible
Wheelchair-accessible and ADA-compliant vehicles available on request, with drivers trained to support members with mobility needs.
Real-time ride tracking
Live driver updates, ETAs, and secure messaging through our Uber Health partnership — so you and your care team always know the ride is on the way.
Easy multi-trip scheduling
Recurring appointments like dialysis, infusion, or therapy can be booked in a single request — set it up once and stop worrying about logistics.
$0 cost to members
Fully covered under your Medi-Cal plan with no co-pay and no per-trip limit when the medical need is established — getting there is never the reason you miss care.
Care team coordination
Your Pacific Health care team books, confirms, and monitors your trips — so the only thing you have to do is be ready at the door.
Ready to get started?
Become a member online in minutes, or call us and a specialist will walk you through it — at no cost when covered by Medi-Cal.