Federal Medicaid rules — and California's implementation through DHCS — require that medically necessary transportation be available to every Medi-Cal member who needs it. There is no co-pay and no per-trip limit when the medical need is established.
What members actually experience is uneven. Coordinating rides through call centers, justifying medical necessity, and finding wheelchair-accessible vehicles is often a part-time job in itself.
We pull that work inside the care team. Our care managers arrange and confirm the rides, so the member's only job is to be ready at the door.