Case studies

Real stories. Real results.

Every number on our quality dashboard is a real person. Here are a few of their stories.

Mr. Sherman · Enhanced Care Management

Finding a new doctor in days, not months

After switching insurance plans, Mr. Sherman struggled for weeks to find a new primary care doctor. His Lead Care Manager identified an in-network physician within hours and scheduled an appointment that same week.

Same-week appointment

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Mark · Behavioral Health

Rebuilding life after divorce

Mark felt adrift and purposeless after a difficult divorce. Through Pacific Health's behavioral health team, he gained insight into his grief, uncovered his resilience, and rebuilt forward momentum.

12 weeks to stability

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Jenny · Community Supports

Stable housing in a financial crisis

Facing eviction as a single mom, Jenny worked with our Community Supports team to secure affordable housing and a covered deposit. She avoided homelessness and rebuilt stability for her family.

Eviction prevented

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Mike · Care Management

40 pounds in three months

At 275 pounds and feeling stuck, Mike was paired with a nutritionist who built a personalized six-month meal plan with weekly coaching. He lost 40 pounds in three months and rebuilt his motivation.

−40 lbs in 90 days

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Anonymous · Street Medicine

From the street to stable housing

A member living unsheltered was first contacted by our Street Medicine team during outreach. Over four months, they received wound care, behavioral health support, and a successful pathway into permanent supportive housing.

Housed in 120 days

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Anonymous · Community Health Worker

Reconnecting a CHW to chronic care

A Spanish-speaking member with type 2 diabetes hadn't seen a doctor in two years. Their CHW arranged an interpreter, coordinated medication refills, and arranged transportation. A1C dropped by 2.4 points in six months.

A1C −2.4 in 6 months

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